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Office Manager

Company: COPELAND COSMETIC SURGERY
Location: Saint Peters
Posted on: March 10, 2020

Job Description:

Summary of Position:Coordinate and direct staff functions to facilitate smooth and efficient operations of the office. Understand financial bookkeeping procedures and payroll and work with accounting to ensure timeliness and staff cooperation. Work with Plastic Surgery Consultants LLC (PSC) to stay current on any changes in the healthcare field that may impact the practice.Understand the goals of the practice and work to obtain these goals. Must be dedicated to the mission, vision, values and goals of the practice. Monitor the overall state and direction of the practice. Proactively look for ways to improve the practice.Possess the ability to relate well to patients, physicians, employees and other professionals.Possess the ability to remain calm and exhibit tact in stressful and/or delicate situations. Handle confidential issues with professional discretion.Main Duties & Responsibilities:Approve expenditures less than $500, using reasonable judgment, with major purchases to be approved by Dr. CopelandComplete charge posting of cosmetic services; work closely with PSC to ensure prompt response to documentation requests; work closely with PSC to resolve any billing/collection issues that ariseOversee front-desk operations to maintain organization and efficiency in appointment scheduling, check-in/check-out procedures and all other front-desk operationsAnnual update to personnel policy manual; distribute to employees when implemented or revisedResponsible for hiring, training, implementing corrective action and/or termination of employees as necessary in conjunction and with the approval of Dr. Copeland; complete formal employee performance reviews on an annual basis and informal performance reviews on an as-needed basis; provide quarterly evaluations of new hires for first year.Schedule quarterly staff meetings; prepare and distribute staff meeting agenda to employees and Dr. Copeland prior to meetingHandle incoming and outgoing correspondence; distribute same to applicable employee and/or Dr. CopelandOversee order and maintain office supply inventory; comparison price shop for best pricingComplete application forms in conjunction with Dr. Copeland and/or PSC for credentialing with managed care insurers and/or hospital staff privileges as neededMonitor expiration dates for physician licenses and medical liability to assure they are up to-date; to ensure renewals are completed by Dr. Copeland in a timely fashionMonitor CAQH update quarterly.Monitor physician office, surgery and call schedules and address any scheduling conflicts; obtain appropriate office coverage and on-call coverage when Dr. Copeland is out of townMaintain employee personnel filesMonitor and ensure timely compliance with State and Federal employment laws and regulations, state and federal laws including OSHA and HIPAA.Coordinate computer hardware and software updates as necessary; work with vendor and Dr. Copeland to maintain EMR system and updates.Handle employee and patient complaints according to Dr. Copeland's stated protocolMaintain routine open communication with Dr. Copeland and staff regarding all issues affecting the practicePerform all other duties as assigned by Dr. Copeland--Attend monthly management meetings, participate in developing of strategy and provide complete cooperation in fulfilling strategies and tactics in accomplishing the Strategic Plan of the practice--Participate in analysis for quarterly Employee Incentive Plan and support decisions and handle staff questions surrounding of the PlanMonitor company insurance program to make sure all assets in coveredCoordinate personal time off with Dr. Copeland for approval in advance of scheduling

Keywords: COPELAND COSMETIC SURGERY, Saint Peters , Office Manager, Administration, Clerical , Saint Peters, Missouri

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