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Manager, Credit & Collections

Company: Nortek
Location: Saint Peters
Posted on: April 3, 2021

Job Description:

Position Title: Manager, Credit & Collections

About Nortek Global HVAC

Nortek Air Management is comprised of two businesses, Nortek Global HVAC and Nortek Air Solutions with annual sales of close to $1 billion across three market segments: Residential, Light Commercial and Custom Air Solutions. Our Company's mission is Creating a Better Tomorrow Every Day. By living our core values of Safety, Integrity, Performance Driven Culture and Teamwork, we are a premier HVAC Company offering energy efficient and sustainable products and solutions that exceed customer expectations through employee's commitment to quality, customer service and operational excellence.

Position Summary: Overall credit management for Nortek Global HVAC. Monitors and contacts customers with past due balances. Reviews credit hold report for orders being held. Updates customer credit files, reviews customers' credit lines to minimize credit risk of the company. Resolves Dispute Management Cases with customers and internal personnel.

Position Key Attributes:

  • Ability to personally live safe and hold themselves and other team members accountable by having their back in support of our Safety core value.
  • Has integrity, works transparently and recognized for treating others with respect.
  • Takes accountability to create and execute solutions that deliver desired results and can "own it" in a Performance Driven Culture.
  • Ability to work collaboratively and lead teams in a Teamwork culture.
  • Ability to ignite and lead change as a catalyst for improvement.
  • Can thrive in a "legacy now" culture in which we strive to do the right thing for the company today, even if it is the hard thing, and leave behind a stronger company for the next generation of employees.
  • Strong leadership skills including ability to think strategically, solve problems and create a motivating team environment.
  • Ability to select and hire "A" players, continuously develops employees, coaches to maximize performance and manages underperformers.
  • A "builder" who is comfortable in a continuous improvement culture.
    Why is this a great opportunity ?
    • Opportunity to make a positive contribution to the revenue and cash flow of a company that is Creating a Better Tomorrow Every Day.
      Position Responsibilities:
      • Lead and develop the AR team members to thrive in a performance driven culture. Includes workforce planning and cross training as well as growing talent by identifying and developing skill gaps.
      • Participate in working capital management by assisting in creating the cash forecast, monitoring progress against forecast and making necessary adjustments in cash collections to meet or exceed expectations.
      • Maintain, distribute, and monitor metrics and KPI reporting for team collection activities consisting of past due AR as well as aged deductions, credit memos and cash on account to achieve a clean aged trial balance.
      • Guide the team members to take corrective action timely on aged AR transactions. Occasionally, meet with customer contacts as well as internal functional teams to discuss and resolve roadblocks to timely receipt of cash and or resolution of open deductions.
      • Foster a collaborative environment with all departments involved in the customer to cash processes including inside and outside sales, customer care, transportation and warehouse distribution teams focusing on continuous improvement, reducing costs, and improving customer service levels.
      • Maximize sales and minimize credit risk by evaluating customer credit worthiness, setting. and monitoring appropriate credit limits and aged AR. Timely review and release of customer order holds upon mutually satisfactory agreement on resolution of issues. This also includes a periodic review of credit files by obtaining fiscal year financial statements, credit agency reports or updating trade reverences.
      • Develop metrics for transactional activities including cash application, sales adjustment processing and customer master maintenance activities.
      • Continuous development of Credit and Collections Policy Playbook as well as supporting standard operating procedures. Communicate updates to AR team members and affected functional teams.
      • Reviews the daily Cash Balancing Report.
      • Assists in the preparation of monthly credit department reports.
      • Complies with Sarbanes-Oxley requirements.
      • Performs other duties as assigned by supervisor.
        Position Qualifications

        Requirements:
        • BS in Finance, Accounting, or Business degree
        • 8+ years credit management experience
        • Ability to develop relationships with customer and internal personnel
        • Excellent written and verbal skills
        • Detail minded and highly organized
        • Ability to work with minimal supervision and accept additional responsibilities
        • Computer proficient in a Microsoft Office environment. Experience with SAP preferred.

          Nortek Air Management and its divisions offer a comprehensive compensation and benefits package. To learn more about Nortek Global HVAC, please visit our company website at .

          Nortek Global HVAC and Nortek Air Solutions are equal opportunity employers and do not unlawfully discriminate against any applicant on the basis of race, color, religion, sex national origin, age disability, sexual orientation, or any other class protected by federal or state law. Associated topics: broker, client, guest, healthcare, insurance agent, life insurance sales, retail, sales agent, sales associate, sales representative

Keywords: Nortek, Saint Peters , Manager, Credit & Collections, Executive , Saint Peters, Missouri

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