Operational Risk Senior Manager - CAO Monitoring (C13) - VP - Hybrid
Location: Saint Peters
Posted on: November 13, 2022
Job Description Summary
The Operational Risk Senior Manager is leader on the US Personal
Bank (USPB) Chief Administrative Office (CAO) Monitoring team that
executes the Monitoring of USPB Retail Product, Retail Business
Banking (RBB) and Chief Operating Office (COO) Manager Control
Assessment (MCA) controls. The Monitoring team conducts independent
monitoring of key controls to ensure regulatory and business policy
accuracy within Citi's North American Consumer businesses. The
function is a critical review point within Citi's first line of
control defense. Role is responsible for managing a team
responsible for the design, execution and reporting of Governance,
Risk & Compliance monitoring requirements that are applicable to
the US Consumer businesses and functions. Governance, Risk &
Compliance (GRC) programs comprise the policies, procedures and
processes through which Citi identifies, assesses, manages, and
reports operational and compliance risks - as part of Citi's Risk
Governance Framework. The role will interface with Business Process
Owners, CBORC Senior Operational Risk Management Team members, and
the 2nd and 3rd lines of defense.
Job description Overview
This position will manage a team of monitoring analysts that is
responsible for the design, execution and reporting of monitoring
of controls for US Personal Banking (USPB) Retail Product, Retail
Business Banking (RBB) and Chief Operating Office (COO) functions.
This position, reporting to the USPB Retail Product, Retail
Business Banking (RBB) and Chief Operating Office (COO) Monitoring
Group Manager, is a strategic- and execution-oriented leader
accountable for USPB controls monitoring (i.e., testing) design,
execution and results reporting overall; and leads and directs a
team of professionals responsible for supporting this outcome.
Excellent communication skills required in order to negotiate
internally, often at a senior level. Exercises control over
resources, policy formulation and planning - including short- to
medium-term planning of actions and resources for own area and full
management responsibility for management of people and planning, to
include performance evaluation, compensation, hiring, disciplinary
actions and terminations and budget approval. As part of said team
management, the leader must drive productivity and effectiveness
improvements, deliver the utmost quality output, continually
incorporate best practices and improvements across all Analysts'
controls monitoring work, and drive and support strategic
frameworks - e.g., digital monitoring, Citi risk frameworks,
Lead and coach team of monitoring analysts by continually driving
the adoption of best practices and improvements into all aspects of
controls monitoring work and tests - embrace learning and drive the
team to include those learnings into improvements - e.g., digital
monitoring, evidence-gathering process improvements, etc.
Establishes and oversees the application of all operational risk
policies, technology and tools, and governance processes to create
lasting controls monitoring/testing solutions.
Independently assess risks and drive actions to address root causes
of shortcoming in controls monitoring deliverables by challenging
historical and proposed practices.
Serves as a subject matter expert in all matters related to
controls monitoring in support of the U.S. Personal Bank
Drive productivity and effectiveness improvements, deliver the
utmost quality output, continually incorporate best practices and
improvements across all Analysts' controls monitoring work, and
drive and support strategic frameworks.
Accountable for timely and accurate entry of all controls
monitoring test results into the Citi Risk & Controls (CR&C)
system - including awareness of all reporting deadlines.
Accountable for design and/or adoption of a quality review program
for own team's controls testing.
When needed, partner with the appropriate business contacts and BCH
teams (Business Control Heads) for the setup of new ARCMs
(Activity-Risk-Control-Monitoring Statements) or to execute changes
or updates to existing ARCMs.
Coach and lead by continually driving the adoption of best
practices and improvements into all aspects of controls monitoring
work and tests - embrace learning and drive the team to include
those learnings into improvements - e.g., digital monitoring,
evidence-gathering process improvements, etc.
Develop and maintain effective relationships with business
partners, CAO teams and functional management.
Appropriately assess risk when business decisions are made,
demonstrating particular consideration for the firm's reputation
and safeguarding Citigroup, its clients and assets, by driving
compliance with applicable laws, rules and regulations, adhering to
Policy, applying sound ethical judgment regarding personal
behavior, conduct and business practices, and escalating, managing
and reporting control issues with transparency, as well as
effectively supervise the activity of others and create
accountability with those who fail to maintain these standards.
Support strategic projects and ad-hoc requests from USPB Monitoring
Unit senior management as requested/needed.
Minimum 7-8 years controls testing and/or consumer banking business
experience, of which minimum 5 years in positions directly related
to U.S. Personal Bank in-business controls, controls design,
controls testing, or Audit of same or similar business.
Minimum 5 years of experience managing a team - direct management
- Expert-level understanding of ARA (Annual Risk Assessment), QRA
(Quarterly Risk Assessment), and MCA (Managers Control Assessment)
frameworks and processes
- Expert-level understanding of GRC (Global Risk and Control)
frameworks related to controls and controls monitoring.
- In-depth experience with tools such as CR&C (Citi Risk and
Controls), JIRA, Quest, preferred.
- Advanced skills in MS Excel and MS PowerPoint and MS
- Proven ability to work cross-functionally exercising leadership
through influence, persuasion and negotiation.
- Exemplary thought leadership skills; able to build and lead
- Excellent relationship management skills with the ability to
influence others and foster a sense of collaboration.
- Strong execution skills with drive for continuous
- Outstanding people management and supervisory skills.
- Strong communication, written and presentation skills
- Independent thinker and able to perform a credible challenge of
- Ability to produce high quality work under rigid time
- Ability to work effectively on virtual teams
- Bachelor's/University degree, Master's degree preferred -
Job Family Group:
Risk Management -
New York New York United States
Primary Location Salary Range:
$120,710.00 - $181,070.00
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to
their race, color, religion, sex, sexual orientation, gender
identity, national origin, disability, or status as a protected
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified
interested applicants to apply for career opportunities. If you are
a person with a disability and need a reasonable accommodation to
use our search tools and/or apply for a career opportunity review
Accessibility at Citi .
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View the EEO Policy Statement .
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Effective November 1, 2021, Citi requires that all successful
applicants for positions located in the United States or Puerto
Rico be fully vaccinated against COVID-19 as a condition of
employment and provide proof of such vaccination prior to
commencement of employment.
Keywords: Citi, Saint Peters , Operational Risk Senior Manager - CAO Monitoring (C13) - VP - Hybrid, Executive , Saint Peters, Missouri
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