Operations Manager
Company: SBM Management
Location: Saint Louis
Posted on: May 4, 2024
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Job Description:
Description
Position at SBM Management
MANAGER IN TRAINING POSITION
SBM's Manager in Training (MIT) program is designed to empower
ambitious individuals, providing them with the tools and expertise
required to excel in a permanent leadership role. As a Sr.
Operations Manager (MIT), you will play a pivotal role in
coordinating and overseeing the comprehensive execution of
contractual obligations between SBM and our valued clients. This
dynamic position encompasses a wide array of responsibilities,
including strategic planning, meticulous supervision, budget
management, vendor and supplier liaisons, fostering strong customer
relationships, and the execution of high-level managerial and
supervisory duties.
MIT PROGRAM
Our MIT program is a blended-learning, 90-day program focused on
immersing a manager in all aspects of running a
multi-million-dollar business within the facilities industry.
Training takes place on-site at one of our Fortune 500 client
locations and guides trainees by integrating hands-on training,
expert learning, real-time feedback, and personalized advice. The
program is ideal for those seeking professional development
opportunities at this level.
CAREER PATH
All participants must complete training to advance to a manager
role where they will oversee their team. Successful completion of
the program is the first step for future leadership opportunities
as SBM strongly advocates the philosophy of growth from within.
Most of our senior leadership team, including C-suite, Vice
Presidents, and Site Managers, have completed the MIT program.
TYPICAL DAY IN TRAINING
As a pivotal team member, you'll contribute to the overarching
vision, coordination, and assessment of the account. Your role will
encompass a wide array of responsibilities aimed at ensuring the
seamless delivery of contracted services. Here are some of the key
aspects you'll be immersed in:
Operational Excellence:
Play a central role in crafting and executing work schedules,
guaranteeing the fulfillment of contracted services.
Maintain a watchful eye on the physical condition of facilities to
uphold safety and quality standards.
Implement thorough inventory, supplies, and equipment management,
ensuring a well-stocked and efficient environment.
Oversee tasks related to 4insite compliance, championing the
adherence to industry regulations.
Spearheaded investigations into improved equipment and methods,
fostering innovation and efficiency.
Review customer service requests with precision to uphold quality
and prioritize tasks.
Financial Expertise:
Analyze budgets to identify areas for cost savings and operational
improvement, driving the financial success of the site.
Work diligently to meet budgeted goals, ensuring financial
milestones are consistently achieved.
Contribute to expanding into new markets, increasing market share,
and securing a competitive position within the industry.
Strategic Planning and Communication:
Coordinate program specifications and contract requirements for
potential proposals, demonstrating an acute understanding of client
needs.
Prepare and maintain comprehensive reports on all financial aspects
of the business, including forecasting and trends.
Assure the compliance of local, state, and federal regulations,
including but not limited to FLSA, OSHA, and ADA.
Act as a vital liaison between the company, clients, customers,
employees, and subcontractors.
Conduct regular meetings to maintain effective communication at all
levels of the business.
Leadership and Team Development:
Assume a leadership role when required, stepping in for management
to ensure continuous operational flow.
Leverage your interpersonal and communication skills to foster a
positive team environment, motivating a diverse group of
individuals.
Provide valuable feedback to team members, actively participating
in their development and assisting in staff planning and
recruitment.
Customer Focus:
Elevate customer advocacy by delivering exceptional customer
service and offering unwavering support.
Continuously strive to meet and exceed customer expectations.
Learning and Development:
Participate in an expedited training program lasting approximately
three months, where you'll receive hands-on experience and
mentorship opportunities.
Drive your own learning plan, covering all aspects of managing a
dynamic client facility.
Upon course completion, you'll have the opportunity to secure a
position at one of our prestigious accounts.
Teamwork and Growth:
Flourish within a fast-paced team environment, where you'll provide
operational support, lead management training, solve complex
problems, and engage in regular communication with senior
management.
Embrace opportunities for career advancement and be a part of
transitions and projects led by key team members across the
nation.
QUALIFICATIONS
A bachelor's degree or equivalent relevant experience.
Preferred: 2-4 years of related experience and/or training in
facility management.
Preferred: 2-4 years of supervisory or management experience.
Proficiency or advanced knowledge in the Microsoft Office
Suite.
Bonus: Some experience in Facilities/Janitorial roles, although not
mandatory for the right candidate.
Desired skills: Presentation abilities, critical thinking,
problem-solving capabilities, adept at forming and maintaining
business relationships, and computer proficiency.
Preference for local candidates.
Preferred: A background in long-standing customer service.
Preferred: Proven experience in operations and facilities
management.
Compensation: $75,000 - $80,000 per year
Shifts: Variable shifts, flexibility needed
SBM Management Services, LP and its affiliates are proud to be
equal opportunity workplaces. We are committed to equal employment
opportunity regardless of race, sex, color, ancestry, religion,
national origin, sexual orientation, citizenship, age, marital
status, disability, gender identity, Veteran status, or other
legally protected status.
#LI-JC1
Keywords: SBM Management, Saint Peters , Operations Manager, Executive , Saint Louis, Missouri
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