Pharmacy Resolution Specialist
Company: Centene Corporation
Location: Jefferson City
Posted on: May 18, 2024
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Job Description:
You could be the one who changes everything for our 28 million
members as a clinical professional on our Medical Management/Health
Services team. Centene is a diversified, national organization
offering competitive benefits including a fresh perspective on
workplace flexibility.
Job Description
Position Purpose: The Pharmacy Resolution Specialist receives and
responds to calls from members, provider/physician's offices, and
pharmacies. This role makes outbound calls and enters pharmacy
overrides into systems based on approved guidelines and approvals
provided from clinical pharmacists.
Takes member/prescriber/pharmacist inquiry calls for benefit
questions including prior authorization requests. Offers options
including submission of a prior authorization request. Thoroughly
researches issues and takes appropriate action to resolve them
using the appropriate reference material within turnaround time
requirements and quality standards
Logs, tracks, resolves, and responds to all assigned inquiries and
complaints while meeting all regulatory, CMS, and Centene Corporate
guidelines in which special care is required to enhance Centene
relationships, while meeting and exceeding all performance
standards
Maintains expert knowledge on all pharmacy benefits and
formularies, including CMS regulations as they pertain to this
position. Responsible for knowing and interpreting pharmacy and
medical benefits
Answers and conducts inbound and outbound calls with members and
provider offices to provide resolution to claims (i.e.: additional
information requests and medication determination updates)
Actively involved in the initiation and providing status for prior
authorization/coverage determination, appeal / redetermination
phone calls. Responsible for ensuring outstanding attention to
detail
Identify root cause issues to ensure enterprise solutions and
communicate findings as needed to ensure first call resolution
Assists with special projects as assigned
Education/Experience: High School Diploma / GED
1 year of Job Specific call center/customer service
Computer skills- Microsoft office, typing
Ability to evaluate information from both oral and written sources,
pharmaceutical references
Ability to follow direction
Pay Range: $15.29 - $26.20 per hour
Centene offers a comprehensive benefits package including:
competitive pay, health insurance, 401K and stock purchase plans,
tuition reimbursement, paid time off plus holidays, and a flexible
approach to work with remote, hybrid, field or office work
schedules. Actual pay will be adjusted based on an individual's
skills, experience, education, and other job-related factors
permitted by law. Total compensation may also include additional
forms of incentives.
Centene is an equal opportunity employer that is committed to
diversity, and values the ways in which we are different. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran status, or
other characteristic protected by applicable law.
Keywords: Centene Corporation, Saint Peters , Pharmacy Resolution Specialist, Healthcare , Jefferson City, Missouri
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