SaintPetersRecruiter Since 2001
the smart solution for Saint Peters jobs

Medical Customer Service

Company: Automotive Resources Intl
Location: Saint Peters
Posted on: July 12, 2019

Job Description:

Job ID SR******* Date posted 06/27/2019 Location City of Saint Peters, Missouri Takeda is an industry-leading, global pharmaceutical company with an unwavering dedication to putting patients at the center of everything we do. We live our values of Takeda-ism - Integrity, Fairness, Honesty, and Perseverance - and are united by our mission to strive towards Better Health and a Brighter Future for people worldwide through leading innovation in medicine. Here, everyone matters, and you will be a vital contributor to our inspiring, bold mission. At Takeda, you will make an impact on people's lives - including your own. A subsidiary of Takeda, BioLife is an industry leader in operating high quality plasmapheresis centers throughout the United States. At BioLife Plasma Services, we excel at caring. Caring for the quality of our lifesaving services, caring for the donors who help make it happen, and caring for the communities we call home. Improving Lives. Improving life for everyone. BioLife's employment opportunities are among the best, offering competitive pay, immediate benefits, paid time off, on the job training, advancement potential AND an environment full of fast-paced fun all while working to save lives. OBJECTIVES/PURPOSE Responsible for all Medical History job skills in order to screen new and repeat donors for eligibility to donate; and/or perform entry-level Phlebotomy floor skills as assigned and trained to complete. All below listed responsibilities must be completed in compliance with federal, state, local and company-specific regulations related to quality of product, employee and donor safety, and to the proper performance of day-to-day activities. Employees must also maintain complete and accurate records, in accordance with cGMP. ACCOUNTABILITIES . Committed to meet customer service expectations (30%) Greet donors as they enter and exit the donor floor. Answer phones within reasonable timeframe. Maintain orderly filing system, purging records as needed. May perform all required duties in the area of Medical History (including, but not limited to): (50%) Take and record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system. Perform fingerstick, test sample, and record other donor measures to include hematocrit, total protein and weight. Enter donor information into the Donor Information System (DIS). Prepare and assemble new and repeat donor charts. Coordinate donors to donor floor and compensate donors using the Debit Card system May perform specific entry-level duties in the area of Phlebotomy including: (20%) Install, prime, and disconnect disposable sets on the plasmapheresis machines. Operate, maintain, and perform trouble-shooting of plasmapheresis machines within scope of training. Refer advanced trouble-shooting to certified technicians. Monitor donors during donation process and respond to donor reactions. Maintain and calibrate equipment. Stock supplies break down empty cartons and assist with proper disposal. DIMENSIONS AND ASPECTS Technical/Functional (Line) Expertise Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen). Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment. Leadership (Vision, strategy and business alignment, people management, communication, influencing others, managing change) Integrity Fairness Honesty Perseverance Putting the patient at the center Building trust with society Reinforcing our reputation Developing the business Decision-making and Autonomy Refers to Center Manager for guidance on complex, medium-impact or above decisions (internal) Refers to management team for escalated donor/employee concerns (internal) Interaction Responsible for providing exceptional customer service to donors (external) and fellow employees (internal) Attend staff meetings and other team meetings as required. Innovation Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience. Complexity Production environment requiring the ability to walk and stand for the entire work shift. Requires frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee. Requires frequent lifting up to 5 lbs. and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance. Due to potential exposure to blood borne pathogens (risk level 1), 90% of work tasks require pro-longed glove wear EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS: Essential: High School Diploma or equivalent required Desired: Experience in a laboratory, hospital, or other regulated environment is a plus ADDITIONAL INFORMATION FLSA Classification (US) - Non-Exempt Other duties and responsibilities as assigned. BioLife's employment opportunities are among the best, offering competitive pay, immediate benefits, paid time off (15 days), paid on the job training, tuition reimbursement, advancement potential AND an environment full of fast-paced fun all while working to save lives. BioLife's employment opportunities are among the best, offering competitive pay, immediate benefits, paid time off (new hires are eligible for 25 days per year), on the job training, tuition reimbursement (up to $10,000/year), advancement potential AND an environment full of fast-paced fun all while working to save lives. BioLife employees who work 20 or more hours per week are eligible for full benefits! Notice to Employment / Recruitment Agents: Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire, a wholly-owned subsidiary of Takeda's Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire, a wholly-owned subsidiary of Takeda will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire, a wholly-owned subsidiary of Takeda and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration. Equal Employment Opportunity Shire, a wholly-owned subsidiary of Takeda, is an Equal Opportunity Employer committed to a diverse workforce. Shire, a wholly-owned subsidiary of Takeda, will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law. EEO is the Law - ***************************************************************** EEO is the Law - Supplement - ************************************************************************************************ Pay Transparency Policy - ************************************************************** Reasonable Accommodations Shire, a wholly-owned subsidiary of Takeda, is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call ************ and let us know the nature of your request and your contact information. Job ID SR*******

Keywords: Automotive Resources Intl, Saint Peters , Medical Customer Service, Healthcare , Saint Peters, Missouri

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Healthcare Jobs


Med-Surg Registered Nurse opening in St. Louis, MO - $1,536/week (100919)
Description: Stability Healthcare was founded in 2009, with the mission of creating a
Company: stability healthcare
Location: Saint Louis
Posted on: 07/17/2019

RN TRANSPLANT ICU WEEKEND OPTION
Description: SSM Health Saint Louis University Hospital RN Full Time 10,000 Sign on Bonus eligible Must have 2 years of RN Experience to receive bonus -- 7 ICU provides critical care to abdominal transplant, thoracic (more...)
Company: St. Louis University Hospital
Location: Saint Louis
Posted on: 07/17/2019

RN - Home Health
Description: Role Purpose:--Under general supervision, provides professional nursing care to patients within the home setting which includes assessing, planning, implementing, coordinating, delegating and monitoring (more...)
Company: SSM Health at Home
Location: Saint Louis
Posted on: 07/17/2019


Clinical Documentation Improvement Specialist
Description: In order to apply for a position at Lumeris, you must create an account using your email address and a password of your choosing. This account will allow you to receive notifications each step of the (more...)
Company: Lumeris
Location: Saint Louis
Posted on: 07/17/2019

Registered Nurse, Inpatient Surgical
Description: Job ID: br Employment Status: Full-Time br Your Career. Made Better. br Christian Hospital is an acute-care community hospital with 220 staffed beds, located in north St. Louis County. As a founding (more...)
Company: BJC HealthCare
Location: Saint Louis
Posted on: 07/17/2019

Sr. Pharmacy Benefit Specialist
Description: The Sr. Pharmacy Benefit Specialist is responsible for implementing new benefit plan setups for commercial clients.--Job responsibilities includes reviewing client benefit requests, identifying and defining (more...)
Company: EpiphanyRx LLC
Location: Saint Louis
Posted on: 07/17/2019

Lab Associate II, Phlebotomy
Description: Job ID: 1188439Employment Status: Full-TimeYour Career. Made Better.Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's (more...)
Company: Barnes-Jewish Hospital
Location: Saint Louis
Posted on: 07/17/2019

Staff Nurse - Endoscopy
Description: Fulfill your calling at SSM Health. --At SSM Health we know that being a nurse is more than a career, it is a calling. As an SSM Health nurse, you have responsibility to carry on a ministry our founding (more...)
Company: SSM Health St. Mary's Hospital --- St. Louis
Location: Saint Louis
Posted on: 07/17/2019

Advance Lab Associate III
Description: Job ID: Employment Status: Full-TimeYour Career. Made Better.Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top (more...)
Company: Barnes-Jewish Hospital
Location: Saint Louis
Posted on: 07/17/2019

Vascular Sonographer - PRN
Description: Job ID: br Employment Status: PRN br Your Career. Made Better. br Missouri Baptist Medical Center, an acute care hospital in St. Louis County, offers a full continuum of medical and surgical services, (more...)
Company: BJC HealthCare
Location: Saint Louis
Posted on: 07/17/2019

Log In or Create An Account

Get the latest Missouri jobs by following @recnetMO on Twitter!

Saint Peters RSS job feeds