Retail Customer Service Specialist
Company: DICK'S Sporting Goods
Location: Saint Peters
Posted on: May 8, 2022
Job Description:
DescriptionOn our team, everyone plays a critical role providing
genuine, helpful and friendly service to help our athletes perform
at their best and enjoy their sport. We're committed to creating an
inclusive and diverse workforce, reflecting the communities we
serve. This role is an opportunity to make a difference and join
the world's greatest sports team.
Customer Service Specialist Duties:
- Create a world-class customer experience by providing
passionate customer service and selling through customer
engagement
- Provide register coverage as needed and ensure strong customer
service standards are met by supporting cashiers through complex
transactions
- Serve as primary customer service provider at the front end and
liaison between customers and management
- Ensure customers receive outstanding service by adhering to and
enforcing customer service programs
- Handle all situations that involve firearms passing through the
front end and ensure compliance with firearms safety policy and
procedure
- Uphold company standards for merchandise presentation of the
best apparel and equipment brands in sporting goods
- Promote company programs including warranty sales, Scorecard
(loyalty program), private-label credit cards, and other seasonal
promotionsAll Teammates are required to adhere to all safety
policies and procedures. Additionally, as business needs arise,
other tasks may become necessary.Qualifications
Success Profile:
- Flexible availability - including nights, weekend, and
holidays
- Ability to provide outstanding customer service
- Ability to direct efficient front-end operations
- Basic cash management procedures
- 1-2 years of Retail Cashier or Sales experience preferred
DICK'S Sporting Goods is an Equal Opportunity Employer Committed to
Inclusion and Diversity.
Keywords: DICK'S Sporting Goods, Saint Peters , Retail Customer Service Specialist, Hospitality & Tourism , Saint Peters, Missouri
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