H&M Retail Visual Keyholder
Company: H&M
Location: Saint Peters
Posted on: June 20, 2022
Job Description:
Job DescriptionOverall Job Summary: Working at the heart of
fast-paced fashion business, a Visual Keyholder is responsible for
creating an environment that inspires customers to explore their
personal style. The role will support and guide the store team to
deliver the most inspiring and exciting Customer Experience in line
with the H&M brand and values. It will actively drive sales in
the store and is responsible to implement the Visual Identity to
make H&M the No. 1 fashion destination. The Visual Keyholder
will always meet the expectations of customers and colleagues, as
well as follow H&M procedures and standards.This position is
within our Store & Sales Function and reports to our Store
Manager.Core Responsibilities includes but is not limited to:
SELLINGThe Visual Keyholder will set the garment presentation on
the Sales Floor & Windows according to the Commercial Handbook.
Together with the Department Manager, the Visual Keyholder will
determine additional commercial opportunities in the store within
the H&M brand guidelines. The role will execute floor moves
based on those joint discussions.Fashion Knowledge
- Ensure you are up to date with current fashion trends
- Share, inspire, and educate the team on the seasonal trend
informationDirect Customer Service
- Ensure you meet customer expectations on direct service
according to H&M standards
- Support the store to achieve excellent customer serviceIndirect
Customer Service
- Follow up on the Visual Identity through the implementation of
the Commercial handbook
- Secure well styled GTL mannequins in windows and in store
- Create a clear red threat from windows to A-area with wearable
buying suggestions
- Ensure high quality, commercial garment presentation with good
garment care every day together with the store team
- Provide a good concept flow by maintaining the concept layout,
fixtures, and navigation
- Launch and maintain all sales campaigns and activities on time
according to H&M standardsDrive Sales Targets
- Identify opportunities to increase customer satisfaction and
sales with the Department Manager and execute changes
accordingly
- Perform sales follow up and initiate actions to reach sales
targetsTEAMThe Visual Keyholder will support the Store team to
enhance the customer and working experience in store through
coaching. Together with the Store Management team, the Visual
Keyholder will ensure that all legal requirements and H&M
policies are fulfilled.Training and Development
- Evaluate and develop the visual and commercial skills of the
store team
- Coach and develop Sales Advisors while executing floor moves
together
- Organize, provide and carry out visual training for all
colleagues to support garment presentation in line with the
Commercial handbook
- Seek Visual Merchandiser potential for successionCommunication
and Legal Requirements
- Ensure that all communication in the windows and sales floor
complies with local legislationROUTINESThe Visual Keyholder will
organize and plan the workload according to business needs and
commercial planner. The role will ensure safety, security, and
administration procedures are always followed.Commercial Routines
- Together with the Department Manager, follow up on store KPIs
and initiate actions to reach store goals and budgets
- Adapt the store planning according to store needs and budget
from the Commercial plan
- Complete and take action on the Best Brand portion of the Store
Experience Tool (S.E.T.) to maximize commercial opportunitiesVisual
Store Operational Routines
- Complete the sample picking as well as execute the floor moves
in a way that creates clear stories and wearable suggestions
- Complete all sales floor and window morning routines daily
before store is open
- Handle Visual Merchandiser material and visual scheme
orders
- Control quantity and condition of all incoming visual
material
- Maintain and care for all display and interior material with
sustainability in mind
- Keep visual room organized and safe
- Share information with the team on Commercial handbook seasonal
changes and continue to evaluate throughout the season
- Provide updates of all Visual Merchandising information
material in the store
- Ensure that the store always has enough Sale and Activity
material
- Paint the windows as necessaryBack of House Routines
- Perform all store routines, including the opening and closing
of the store, by following all Company practices and
procedures
- Work with timekeeping and scheduling system including approving
timesheets
- May be assigned overall store responsibility in absence of
Store Manager or Department manager when opening and closing
storeSecurity
- Promote employee and customer safety
- Resolve health & safety, legal, and security issues
- Address any loss prevention and safety issues that may occur
while on duty and bring any escalated employee issues to the
management teamAdditional Accountabilities:
- No financial accountabilityQualifications
- Associate's Degree in a Fashion industry specialty
preferred
- 2 years of retail visual merchandising experience
- Ability to lift in excess of 20 pounds
- Ability to stand for long periods of time, bend, stretch,
engage in repetitive motions, push, pull and carry items
(mannequins, clothing, totes, torsos, etc.) for a short
distance
- Ability to climb a ladder and use a step stool
- Must be able to work with hand and power operated tools and
lift in order to execute display area set ups
- Ability to work flexible hours and extended hours at times
- May be required to travel to support other storesJob Status:
Hourly, Non-ExemptEEOC Code: SLSAdditional InformationAll your
information will be kept confidential according to EEO
guidelines.
Keywords: H&M, Saint Peters , H&M Retail Visual Keyholder, Hospitality & Tourism , Saint Peters, Missouri
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