Tier 1 Technical Support Analyst,

Company: St. Charles Community College
Location: Saint Peters
Posted on: September 18, 2022

Job Description:

St. Charles Community College is located just west of St. Louis, in the heart of growing St. Charles County. At St. Charles Community College, we have a passion for student success. We serve a growing diverse student population, and we are committed to increasing the diversity of our faculty and staff who will help prepare our students for a global society. Qualified candidates will have demonstrated success in serving diverse student populations.We are seeking a part-time Tier 1 Technical Support Analyst who will provide technology support for SCC students, faculty, and staff via telephone, email, and walk-in contacts. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

• Serves as a first contact for troubleshooting issues with technology to include: AV equipment, Canvas, SCC Connection, wireless access, email, network, and computer hardware and software.
• Responsible for adding students to classes and resetting passwords. Tracks student records.
• Creates and assigns tickets for escalated issues, while adhering to established policies and procedures.
• Processes guest Wi-fi requests and creates accounts as specified.
• Composes and forwards email mass notifications using established guidelines concerning mass outages.
• Performs Tier 1 level IT tasks as assigned, such as deploying computers and updating laptops.
• Acts as team leader and trainer for student workers.
• Assists Tier 2 technicians on various tasks as needed.
• Works with Marketing to edit/maintain the Technology Support web pages.
• Performs other administrative and technical duties as assigned by the IT Service Desk Manager.
• Complies with IT procedure for reporting child pornography on SCC equipment.MINIMUM QUALIFICATIONS:
  Associate's degree; orTwo years related experience and/or training; or Equivalent combination of education and experience.Ability to troubleshoot a variety of computer applications and operating systems.Excellent verbal and telephone skills.

Keywords: St. Charles Community College, Saint Peters , Tier 1 Technical Support Analyst,, IT / Software / Systems , Saint Peters, Missouri