Field Services Technician I (OSP)
Company: DAS Health
Location: Saint Louis
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Field Services Technician I
(OSP) Department: Managed Services (MSP) Location: St. Louis, MO
(Hybrid – Up to 20% Onsite) Employment Type: Full-Time, Non-Exempt
Position Summary DAS Health is seeking a motivated Field Services
Technician I to join our Managed Services team. This role serves as
the front line for onsite and remote technical support, ensuring
clients receive fast, accurate assistance with their technology
needs. The ideal candidate is proactive, organized, and comfortable
in a client-facing environment. Candidates must reside within one
hour of St. Louis, MO and be able to travel onsite as needed (up to
20%). Responsibilities General Responsibilities Provide timely
updates and communication to clients regarding service requests.
Resolve tickets within defined Service Level Agreements (SLAs).
Manage assigned tickets through completion; escalate to Field
Services Technician II or Team Lead when necessary. Support
standardization of systems, processes, and tools to improve
efficiency. Follow change management and documentation procedures
for system updates and configurations. Create and maintain
documentation and asset records in IT Glue. Implement,
troubleshoot, and provide basic support for: Client networks
(firewalls, routers, switches, Wi-Fi) Windows Server administration
PC applications and operating system issues MSP tools and systems
(RMM, antivirus, monitoring tools) Participate in client
onboardings and technology deployments. Work with third-party
vendors and vendor-supported applications. Participate in
after-hours on-call rotation as needed. Perform additional duties
as assigned. Onsite Client Support Travel to and from customer
sites as required. Perform site assessments, inventories,
discovery, and installations. Prepare, deliver, and install PCs,
endpoints, and other equipment. Provide onsite troubleshooting and
support. Remote Client Support Work and maintain tickets on
appropriate service boards. Troubleshoot backups and routine
maintenance tasks. Identify recurring issues and document trends.
Assist the Service Desk with call queues or tickets when needed.
Requirements High school diploma or GED required; Associate’s or
Bachelor’s in IT preferred. 1–3 years of experience in Field
Services or IT support. A and Network certifications preferred.
Fundamental networking knowledge. Basic proficiency with Windows
Server, Azure, AWS, and WVD. Working knowledge of Microsoft 365 and
Office products. Basic knowledge of Windows, macOS, and Linux.
Strong troubleshooting and problem-solving skills. Professional,
self-motivated demeanor. Excellent verbal and written communication
skills. Strong organizational and time management abilities.
Ability to work independently with general guidance from Team Lead.
Ability to travel to client sites as needed. Ability to explain
technical concepts to non-technical users. Willingness to work
nights, weekends, or after-hours as required. Fast learner able to
ramp up during a 1–2-week training period. Who We Are DAS Health is
a leading provider of healthcare IT and business solutions,
committed to supporting medical practices nationwide. We value
collaboration, professional growth, and the opportunity to make a
meaningful impact on the healthcare providers we serve. Why Join
DAS Health? Supportive, growth-focused environment Opportunities to
expand technical skills Mission-driven work supporting healthcare
organizations Competitive benefits and strong team culture Powered
by JazzHR RM7G6C4MAZ
Keywords: DAS Health, Saint Peters , Field Services Technician I (OSP), IT / Software / Systems , Saint Louis, Missouri
