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Technical Expert

Company: Asurion
Location: Saint Peters
Posted on: September 1, 2019

Job Description:

PURPOSE AND DESCRIPTION

The primary

responsibility of the Technical

Expert is to independently perform screen and small parts repairs,

triage and diagnostics on Smart Phones from multiple manufacturers while

ensuring that production and quality standards are achieved. This repair work is done within a retail

store so delivering an outstanding customer experience is paramount.

ESSENTIAL FUNCTIONS

--

Provides

resolution to customer issues relating to equipment problems, including but not

limited to operational, maintenance and repair aspects of equipment.

--

Fixes

smart phones by utilizing tools and processes to triage, determines most

effective method to repair, then repairs the device.

--

Engages

with customers face to face daily who are in need of repair and triage and

delivers an outstanding customer experience within a retail store.

--

Meets

or exceeds key performance objectives that include service and repair metrics as

well as customer satisfaction goals.

--

Performs

various inventory tasks such as counting and monitoring inventory levels.

--

Completes

all coursework in curriculum path within the required timeframes including

device certifications and required skill certifications. This includes initial

coursework as well as ongoing monthly training.

--

Complies

with all operational policies and procedures.

--

Demonstrates

Asurion Core Values in all interactions.

--

Complies

with Asurion security requirements and background checks.

OTHER FUNCTIONS

--

Other

duties as assigned

MINIMUM REQUIREMENTS

The following are required to enable

job holders to perform the essential functions of the job.

(1) Skills/knowledge:

--

Strong

electronic repair skills

--

Basic

Microsoft Office Skills

--

Strong

oral and written communication skills

--

Strong

teamwork and collaboration skills

(2) Experience/education:

--

High

School diploma or equivalent

--

Six

months experience with product service support or troubleshooting electronics

--

Six

months face-to-face customer service experience

(3) Physical effort and dexterity:

--

Ability

to stand for long periods of time up to 100

of shift

--

Ability

to lean over to focus on fixing an electronic device up to 100

of shift

--

Ability

to stay focused on repair work which involves handling small parts and being

dexterous up to 100

of shift

--

Must

be good with their hands and able to handle consumer electronics with care

(4) Visual acuity, hearing, speaking:

--

There

is potential for specific vision abilities that may be required by this job

including close vision, distance vision, color vision, peripheral vision, depth

perception and ability to adjust focus.

--

Vocal

communications is required for expressing or exchanging ideas by means of the

spoken word and/or to communicate with customers and/or clients.

--

Hearing

is required to perceive information at normal spoken word levels.

(5) Environment and scheduling:

--

Nights

and weekend work required. Flexible with

scheduling changes.

--

Must

keep a clean, dust free work environment.

--

Regularly

requires working indoors in environmentally controlled conditions.

--

Regularly

requires working with others in a close proximity and sharing workspaces.

--

Exposure

to various materials including cardboard, various metals and plastics.

--

Exposure

to tools or material with sharp edges which may involve the risk of injury.

Store Location:3899 Veterans Memorial Pkwy Suite K, St Peters, MO 63376

Keywords: Asurion, Saint Peters , Technical Expert, IT / Software / Systems , Saint Peters, Missouri

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