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Client Coordinator

Company: Manpower Group
Location: Saint Peters
Posted on: June 6, 2021

Job Description:

Role Purpose

The Client Coordinator is part of the Client Dedicated Delivery team and focuses on providing the client and associates with the Manpower experience. This role completes tasks within the Manpower Service Delivery process, such as order receipt and management, onboarding, associate management or client reporting and data reconciliation.

Other duties as directed by Site Manager.

Accountabilities

Results & Strategy

Successfully completes assigned site goals & objectives, meeting assigned KPIs per client requirements.

Measured by: Performance to plan

Client & Candidate

Provide an exceptional candidate and client experience through quality of work and positive communication. Deliver on client SLA (Service Level Agreements) consistently.

Build and maintain relationships with external stakeholders to ensure efficiency of processes. Manage associates' day to day performance and associate relations. Provide client reporting and data reconciliation. Timely and compliant associate onboarding and new associate orientations. Other duties as assigned by Site Manager and/or as part of client requirements.

Measured by: Candidate and client net promoter score

Other accountabilities as assigned

Experience

Required

  • Experience: 1 years in administrative, customer service, retail, sales, and/or other fast-paced environment
  • Education: High school diploma or equivalent
  • Technical: Digital Literacy: desktop (e.g., MS Word, Excel and Outlook) and social (e.g., Twitter, LinkedIn) applications

Nice to Have

  • Education: Bachelor's degree
  • Experience: Previous experience in staffing industry or workforce solutions

An ideal candidate for this role...

Ensures Exceptional Service Delivery

Focuses on providing client and associates with the Manpower experience. Meets client expectations and deadlines. Anticipates the current and future needs of candidates, associates and clients and accommodates as appropriate. Takes responsibility of impact on client satisfaction. Knows when to proactively escalate issues, collaborate with others and keeps internal stakeholders updated on progress.

Clearly Communicates

Communicates verbally and written in a professional, logical and meaningful way. Adjusts message / language to meet the audience. Presents information succinctly and in a way that it is easily understood. Adheres to professional standards with respect to spelling, grammar and business writing.

Builds Expertise

Is capable of increased professional development and growth. Aspires to do what it takes to succeed and be an expert. Engages and makes the required commitment to build the capabilities to accelerate their career.

Plans and Organizes Work

Manages time and resources to ensure work is completed. Prioritizes work according to how critical activities are and their corresponding due date. Allocates time to complete work. Follows-up with key stakeholder to ensure the right information is available at the right time. Stays focused and is able to eliminate day-to-day distractions.

Has High Learnability

Seeks out continuous skills development to learn new skills and to adapt to new market or industry trends and technologies.

Required:

  • Experience: 1 years in administrative, customer service, retail, sales, and/or other fast-paced environment
  • Education: High school diploma or equivalent
  • Technical: Digital Literacy: desktop (e.g., MS Word and Outlook) and social (e.g., Twitter, LinkedIn) applications

Nice To have:

  • Education: Bachelor's degree

ManpowerGroup is an EOE/AA/Vets/Disabled Employer

Keywords: Manpower Group, Saint Peters , Client Coordinator, Other , Saint Peters, Missouri

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