Field Operations Supervisor
Company: SPECTRUM
Location: Saint Peters
Posted on: January 19, 2023
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Job Description:
JOB SUMMARYResponsible for overall fulfillment operations of the
system locations from the node to the home across the assigned
area. Supervise installation and service to meet customer
expectations, technical quality standards, employee productivity
and company safety requirements. Maximize customer satisfaction
through quality craftsmanship and operational excellence of the
customer premise network. Responsible for the hiring, training,
development, and performance evaluation of team. MAJOR DUTIES AND
RESPONSIBILITIESActively and consistently support all efforts to
simplify and enhance the customer experience. Ensure responsiveness
and first time resolution to installation and trouble call work
orders while adhering to company quality and safety standards
Ensures quality control checks are completed satisfactorily;
resolve escalated customer problems as necessary. Provides quality
assurance support and direction to field staff regarding new or
existing technologies. Performs field safety observations and
quality control checks in accordance with company TQA requirements.
Resolves and proactively prevents customer escalations Establishes
positive employee relations through effective individual and team
communication and provide ongoing support Regularly observes and
mentors employees in regard to safety, quality, productivity and
well-being Coordinate and reinforce employee training to ensure
Technical Quality Assurance (TQA) standards are met. Performs
practical field evaluations to verify technical competencies and
safe practices; provides necessary feedbackEnsures staff has and
maintains necessary company-issued tools and equipment Facilitates
cross-functional communications and cooperation with internal
departments and service partners Instills knowledge of all company
products and services Maintains records and documents in accordance
with company policies and procedures Adheres to industry specific
local, state, and federal regulations, as applicable Knows,
understands and follows company policy Performs other duties as
requested by manager REQUIRED QUALIFICATIONSRequired
Skills/Abilities and KnowledgeAbility to read, write, speak and
understand English Advanced understanding of the TCP/IP stack and
associated abstraction layers Advanced knowledge of network
designs, network architectures, and network topologies Basic
knowledge using software tools to support the current operations
Knowledge in basic network devices and network appliances Ability
to safely use weight-bearing equipment (such as gaffs, safety
harness and ladders) within the maximum weight limitations of that
equipment Ability to operate appropriate computer or test equipment
associated with position (e.g. signal level meters, ohm meters,
etc.) Ability to use handheld communication devices and
applications Work and travel in inclement weather Valid driver's
license with satisfactory driving record within Company required
standards Required EducationAssociates degree in electronics or
related field, or equivalent work experience Industry and vendor
specific certifications and training (NCTI, SCTE, BCT/E) Required
Related Work Experience and Number of YearsField Technician work
experience preferred - 5+ Supervisory experience in a technical
environment preferred or equivalent work experience Experience in
complex, structure cabling jobs that include interior/exterior
installation of Cat5/Cat6 cabling Experience in programming and
installing routers, Internet gateway services, Layer2/3 Ethernet
switchesand wireless access points in commercial environments
PREFERRED QUALIFICATIONSPreferred Skills/Abilities and
KnowledgeAbility to successfully manage face-to-face customer
interactions and resolutions Demonstrated leadership qualities
Ability to handle multiple projects and tasks Ability to prioritize
and organize effectively Ability to supervise and motivate others
Moderate knowledge of residential and commercial facility
construction design/layout Basic knowledge of company products and
services Preferred Education Preferred Related Work Experience and
Number of YearsSupervisory or leadership experience - 1+ WORKING
CONDITIONSWork indoors in confined space, poorly ventilated areas
such as attics during extreme heat or cold Exposure to dust, dirt,
noise, insects, rodents, pets, and cleaning solutions Work in
commercial or factory type environments Work outdoors in all kinds
of weather and at all times of the day or night Work performed near
power lines and electricity Work and travel in inclement weather
Some work may be performed in an office environment Work performed
at various heights above ground on telephone/power poles Some out
of town and overnight travel as the business needs dictate
Occasionally required to work overtime as the business needs
dictate Ability to work weekends or a second shift as the business
needs dictate PHYSICAL AND MENTAL REQUIREMENTSPhysical
RequirementsAbility to use the following hand tools: electric
drills, hammers, wrenches, screwdrivers Ability to walk over all
types of terrain in all kinds of weather, while carrying tools and
equipment,including gaffs, ladders, and fully loaded tool belts
Ability to accurately take measurement and apply to position tasks
Ability to carry, climb and operate extension ladder, (approx. 32
ft high and 90 pounds) Ability to perform job from high places
(i.e. poles and roofs) Ability to differentiate between different
sizes and colors of wires Ability to work with small components and
wires to make cable connections Ability to make cable connections
in tight spaces by bending, reaching, twisting Ability to walk over
all types of terrain in all kinds of weather while carrying tools
and equipment, including ladders, safety equipment and tool belts
Ability to work while standing 50 - 70% of the time Ability to use
electric or battery operated hand tools such as drills, hammers,
wrenches, screwdriversMental RequirementsAbility to communicate
effectively with employees, customers, and suppliers in person, on
the phone, and/or by written communications in a clear,
straight-forward, and professional manner Ability to use personal
computer and software applications including Microsoft Office
EOECharter Communications is an Equal Opportunity Employer -
Minority/Female/Veteran/Disability TOP415 330322 330322BR
Required
Keywords: SPECTRUM, Saint Peters , Field Operations Supervisor, Other , Saint Peters, Missouri
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