Selling and Support Captain, Mid Rivers Mall - Full Time
Company: Macy's
Location: Saint Peters
Posted on: January 27, 2023
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Job Description:
About
Macy's is proudly America's Department Store. There's a reason
we've been around for 160 years. Customers come to us for fashion,
value and celebration. Macy's is also known for giving back to our
communities.
The magic of Macy's ultimately comes alive in our stores, and our
store colleagues are the ones making it happen. They provide
outstanding customer service, create a memorable shopping
experience, and drive sales results. A store position at Macy's
(seasonal, part-time, or full-time) is the perfect way to explore
the world of retail. Some of Macy's top executives started their
careers as part-time retail sales associates. Our store positions
are ideal for forming relationships, building teams, and developing
leadership skills to grow your career at Macy's. Macy's stores are
ideal for building capability in creating partnerships, building
teams, and developing the leaders of tomorrow. Macy's is the
"Academy" for retail careers.
--- A store colleague position (whether it's a seasonal job,
part-time retail job, or a full-time career) is the perfect way to
launch a career in the world of retail. Many of Macy's top
executives started their careers in part-time retail sales roles,
or as recent college graduates into our development programs in the
various functions at Macy's.
Job Overview
The Sales / Support Captain is an elevated hourly colleague that
supports sales and support functions within the 4 walls of the
store, providing override capability, driving business
effectiveness, and focused on assigned tasks as defined by the
STM/PL.
As a Sales / Support Captains you will be responsible for
prioritizing the customer experience through active supervision and
enhancing the service culture.
You will have a key role in communicating expectations and
priorities to associates. You will help create a fun and engaging
store environment for customers and associates. As an advocate for
the customer, you will role model and provide fast feedback on how
to make every customer experience optimal. You will be an expert in
satisfying the customer and driving results through promotional and
Omni selling initiatives. This position leads to Sales and Customer
Experience Manager or Operations and Visual Merchandising Manager.
Macy's uses a scheduling plan that allows our associates to
participate in the creation of their work schedules by managing
availability and identifying preferences. Additionally, during key
events and peak selling times, Macy's may offer additional shifts
to our associates, which they may pick up using the self-scheduling
tool. Details on Macy's schedule options are available during the
interview process.
Essential Functions
Qualifications and Competencies
--- Minimum High School or GED
--- 1-2 years direct experience
--- Strong interpersonal skills with proven ability to communicate
and share information with diverse groups of customers and
peers.
--- Resourceful and able to adapt quickly to changing
priorities
--- Resourceful self-starter, works well independently as well as
part of a team, and able to adapt quickly to changing
priorities
--- Ability to work a flexible schedule with retail hours,
including day, evening, weekends, and/or holidays
Physical Requirements
--- Position requires prolonged periods of standing/walking around
store or department
--- May involve reaching, crouching, kneeling, stooping and color
vision
--- Frequent use of computers and other technology, necessary to
perform job functions, including handheld equipment, cash register
and ability to process register transactions
--- Frequently lift/move up to 25lbs
STORES00
Keywords: Macy's, Saint Peters , Selling and Support Captain, Mid Rivers Mall - Full Time, Other , Saint Peters, Missouri
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