IT Help Desk Representative
Company: Compass Health Network
Location: Saint Peters
Posted on: January 27, 2023
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Job Description:
Compass Health Network is seeking an IT Help Desk Representative
to serve as the first point of contact for employees seeking IT
assistance. Provide entry level technical support and triaging to
all IT inquiries. Provider basic end user training utilizing a
variety of hardware/software tools and techniques. This position
will be in office for a 6 month orientation period with option to
go hybrid.Responsibilities Include:Work with employees to identify
and deliver required technology service levelsLiaise with, provide
training and support to, staff on technology operation and other
issuesInstall, configure, test, maintain, monitor, and troubleshoot
end user hardware/software issuesPerform remote analysis,
diagnosis, and resolution of technological problems for a variety
of employees and recommend and implement corrective
solutionsReceive, prioritize, and respond to incoming help desk
tickets, or calls regarding technology problemsCreate and document
all incoming help desk callsEscalate problems to the appropriate IT
service groups, or appropriate help desk instancesHigh School/GED
requiredAssociate degree preferredAt least one (1) year experience
preferredCompass Health Network is a nonprofit health care
organization offering accessible, comprehensive, & compassionate
behavioral health, substance use treatment, family medicine and
dental services throughout Missouri. Our network of care includes
Royal Oaks Hospital and Adapt of Missouri. We are both a Federally
Qualified Health Center (FQHC) and a Community Mental Health Center
(CMHC). Operating only from the highest ethical and professional
standards, we provide access to innovative care designed to meet
the health needs of the communities we serve. Our mission is
"Inspire Hope. Promote Wellness."Why join us?We believe some of the
most passionate people in the world work here. Our dedicated and
talented staff are our most valuable asset. We strive to provide a
work environment and services that are inclusive for our patients
and our employees.At Compass Health Network, these are just a few
of the benefits that we offer as an organization:Competitive
benefitsAdvancement opportunitiesProfessional developmentLicensure
supervisionMentor opportunitiesTuition reimbursementScholarship
programEmployee Assistance ProgramHeadspace AccessPaid time off &
Paid HolidaysNHSC Loan Repayment ParticipantWe welcome inquiries
from qualified individuals who want to be part of a team of
hardworking, dedicated and compassionate employees whose work helps
us aspire to our vision of full, healthy, productive lives for
everyone. We look forward to meeting you!Compass Health is an Equal
Opportunity/Affirmative Action Employer and an E-Verify
participant.
Keywords: Compass Health Network, Saint Peters , IT Help Desk Representative, Other , Saint Peters, Missouri
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