Client Care Specialist
Company: Rose Legal Services, LLC
Location: Saint Louis
Posted on: May 7, 2024
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Job Description:
We are seeking an additional full-time Client Care Specialist to
join our team at our Sunset Hills location. We are interested in
full-time paralegals with experience, new paralegals who recently
obtained their certification (or are working toward their
certification), and anyone with a demonstrated interest in criminal
law, with or without experience. A Paralegal Certificate is Not
required, but a passion for criminal defense and helping people
Is.
Responsibilities:
Client Care Specialists are our client's primary point of contact
with the firm. Our Client Care Specialists work alongside our
attorneys to keep clients well informed about their cases, to
answer their questions, to obtain information and documents, and to
provide an outstanding client experience. Client Care Specialists
must always know the status of their cases and complete various
tasks to keep the cases moving forward, making it one of the most
important jobs in the firm. The responsibilities for this position
include the following:
--- Receiving and responding to client telephone calls, e-mail
messages, and text messages.
--- Filing, organizing, and reviewing discovery.
--- Sending discovery to clients.
--- Communicating with prosecutors, court personnel, and
clients.
--- Scheduling meetings.
--- Revising and sending monthly reports to clients.
--- Drafting, serving, and filing subpoenas.
--- Back-up responsibilities for other functions in the office,
including Intake and Client Onboarding.
--- General office support/administrative duties, as needed.
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While intake isn't the primary focus, this role involves becoming
familiar with our Intake System, engaging with incoming leads via
phone calls, and facilitating the sign-up process.
Qualifications:
The ideal candidate for this role will be an organized,
responsible, honest self-starter, with a positive attitude, eager
to learn, motivated to achieve the best possible outcomes for our
clients, and possessing the following qualifications:
--- Proficient in computer skills and technology, including Word,
Excel, database software, and Outlook.
--- Exceptional data entry skills
--- An eye for detail
--- Professional demeanor and excellent people skills
--- Proficiency in time management and problem-solving
--- Superb organizational and follow-up abilities
--- Capability to work independently and collaboratively within a
team.
--- Flexibility, initiative, good judgment, and discretion
About Company:
Rose Legal Services LLC, in St. Louis, MO, is a thriving criminal
defense and DWI law firm. Our team focuses on representing
individuals facing charges, arrests, or investigations. We also
handle closely related civil litigation like expungements, driver's
license cases, and orders of protection. Our primary goal is
securing the best outcomes for our clients while ensuring an
exceptional client experience. We believe in SECOND CHANCES. Our
hiring is based on our CORE VALUES:
Uncompromising Integrity: Genuine integrity in every action, no
Saul Goodman aspirations.Care: Deep concern for our clients, their
legal matters, our team, and office policies.Teamwork: Prioritizing
client and firm interests over personal agendas.Growth Mindset:
Continuous improvement, education, and adaptation to new
technology.Relentless Focus on Client Experience: We want our
clients to have an outstanding experience working with us.
Keywords: Rose Legal Services, LLC, Saint Peters , Client Care Specialist, Other , Saint Louis, Missouri
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