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Supervisor

Company: Asurion
Location: Saint Peters
Posted on: September 1, 2019

Job Description:

OVERVIEW:

Asurion is a global leader in technology protection and support
solutions. From lost, stolen, and
damaged wireless handsets to malfunctioning computers, gaming systems, and
more, Asurion provides worldwide best-in-class premier support, service,
repair, replacement, and delivery. This
position resides in the Customer Solutions team focused on any customer facing
solution from processing claims to technical support.

Supervisors
are trusted subject matter experts that act as an advisor to call center Business
Unit Directors. They are responsible for
implementing training, upholding coaching standards, and driving employee performance
across multiple functions in order to create a world-class coaching
environment. The incumbent will observe, evaluate, and provide feedback on
experts and coaches to senior leaders. The
position is responsible for the development and integration of performance
management and coaching programs.

DUTIES & RESPONSIBILITIES:

  • Provide expertise in the planning, facilitation, and
    organization of coaching initiatives with employee leadership for both
    frontline and professional employees. Assess needs, plan, develop, coordinate,
    monitor and evaluate In-Store Staff.
  • Create an inclusive environment which embraces and
    derives value from diversity and change
  • Responsible for attending, observing, and facilitating
    regular coaching and leadership sessions to evaluate and develop technicians
  • Observe performance and provide coaching sessions. Responsible for providing analysis and
    reporting on the quality and effectiveness of the Technician.
  • Facilitate or coach to the implementation of and
    education on new tools and resources available to Technicians.
  • Manage
    multiple cross-functional learning and performance support projects
  • Hold
    stakeholders accountable for actions in the implementation and development of
    new tools and processes
  • Responsible for counseling stakeholders to solve
    problems and remedy issues of decreased productivity and efficiency
  • Responsible for directing Technicians by providing
    and receiving constructive feedback to address opportunities, course-correct,
    and drive performance improvement

    • Assist with the general development of Individual
      Development Plans and performance action plans

      EXPERIENCE:

      • Knowledge of and proven work experience with
        education principles and methods for coaching curriculum and training design,
        and teaching, instruction, and supervision of individuals and groups
      • Proven ability to adhere to regulations and
        standards quickly with little training
      • Knowledge of Asurion principles and processes for
        providing customer and personal services
      • Excellent organizational and problem-solving skill;
        superior public speaking skills
      • Strong
        relationship building and influencing skills at a variety of levels
      • This position may require that you
        hold a valid insurance license. Failure to pass the insurance license exam or
        an inability to obtain or maintain the required license(s) will result in
        forfeiture of the position



        DESIRED QUALIFICATIONS:

        • Bachelor's Degree OR equivalent combination of
          education and experience
        • People leadership or training experience a plus
        • One year's hands-on experience as a Technical Device
          Technician
        • Experience in the next gen technologies related to
          cloud, mobile, social, or big data
        • Experience with
          Microsoft Office suiteStore Location:3899 Veterans Memorial Pkwy Suite K, St Peters, MO 63376

Keywords: Asurion, Saint Peters , Supervisor, Other , Saint Peters, Missouri

Click here to apply!

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