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Loan Servicing Senior Analyst

Company: First Mid Bank & Trust
Location: Saint Peters
Posted on: November 22, 2021

Job Description:

Responsible for providing expertise and escalation resolution to the loan servicing area, branches, customers and loan officers. Responsible for reporting and exception tracking of lending activities. This includes customer services items for the Mortgage, Commercial and Consumer lending areas.
Responsibilities include, but are not limited to:

  • Responsible for handling escalated issues from loan servicing staff, branch personnel and customers that requires in-depth knowledge of systems and processes.
  • Identifies, researches and resolves complex issues that do not have established guidelines. Works with core vendor to determine solutions. Shares knowledge of resolution with the staff to further their loan servicing knowledge.
  • Processes advanced system transaction including non-accrual loans, collateral changes and complex account corrections. Ensures proper approval has been obtained for these transactions.
  • Maintains full, in-depth knowledge and is highly skilled in all areas of loan servicing and tasks within the department. Participates in training for staff.
  • Makes recommendations regarding the automation of servicing procedures using available technology, system application or 3rd party vendors.
  • Remains current and knowledgeable on local, state and federal regulations affecting functions of Loan Servicing.
  • Maintains flood insurance and force places property and flood insurance. Ensures flood insurance coverage remains in compliance with regulations and the Bank is covered for potential losses.
  • Provides backup to the Loan Servicing Managers and Central Loan Processing as needed.
  • Assist branch personnel with delinquent tax reporting for real estate loan exceptions; periodically provide the Action Required report.
  • Responsible for reconciling consumer credit bureau disputes within required time frames and reviewing monthly credit bureau exception reports.
  • Responsible for the following miscellaneous duties:
    • Monthly balancing for ACH/Credit Life/Dealer Reserve/Cashier's checks; and Dual Control semi-annually
    • Reversing payments on returned checks, combining Ports, and for follow up on Misc. Ticklers
    • Participation loans - process payments/advances from lead bank; ensure balances are reconciled - Verify this is moving to CLP
    • Daily reconciliation of the non-posted transactions/ACH transactions/PIM batches
    • Monitors various system generated exception reports; researches and clears exceptions.
    • Provides training/mentoring support for department personnel.
    • Complete required training specific to job responsibility.
    • Performs other related duties as assigned.QualificationsEducation/Experience:
      • Associates Degree in finance, business or related field or 3+ years of bank experience preferred.Skills:
        • Strong lending technical skills regarding loan operations.
        • Proficient in Microsoft Office products
        • Advanced understanding of loan systems.
        • Thorough knowledge of credit bureau reporting requirements and bankruptcy notification requirements.
        • Must be able to process a significant amount of detailed information in an accurate, timely and confidential manner.
        • High Level of interpersonal skills with the ability to interact professionally with loan officers, customers and other entities inside and outside the bank.
        • May be required to work earlier, later or a longer than normal workday.
          First Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENTLP123

Keywords: First Mid Bank & Trust, Saint Peters , Loan Servicing Senior Analyst, Professions , Saint Peters, Missouri

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